Dispute Resolution Policy

At 888starz, we prioritize fair play and transparency in all betting activities. If a customer has a dispute related to betting agreements—such as payouts, event results, odds, or any key conditions—they must submit a formal complaint to initiate a resolution process.

How to Submit a Complaint

To ensure a structured and efficient dispute resolution, customers must file complaints via email within the required timeframe.

✔ Complaints must be submitted within 10 days of discovering the issue.
✔ The complaint must be in writing and include relevant supporting documents.
✔ If insufficient evidence is provided, the complaint may be dismissed without review.
✔ For disputes regarding live esports betting calculations, complaints must be submitted within 72 hours after the event ends.

Once received, our Support Team will investigate the issue and provide a comprehensive response within 30 days. If additional information is required from the customer, the resolution period may be extended until all necessary details are received.

Additionally, customers may submit complaints through the official dispute form available on the 888starz website.

Final Decision on Disputed Outcomes

In cases where different sources provide conflicting results for an event, or if a clear error is detected, 888starz reserves the right to determine the final and official outcome for bet settlements. If there is no established precedent for the specific dispute, the company will issue a ruling based on its internal assessment.

If a customer believes that 888starz has violated its licensing conditions, they may escalate the dispute to Curacao eGaming, the official licensing authority.

However, before reaching out to Curacao eGaming, customers are required to first attempt to resolve the issue directly with 888starz, including concerns related to payouts, account restrictions, transaction delays, or system functionality.

At 888starz, we are committed to fair, transparent, and efficient dispute resolution. If you need assistance with a concern, contact our Support Team, and we will work to resolve the matter as quickly as possible.